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Carpet World of Westchester II ico

Carpet World of Westchester II
- 53 Tarrytown Rd, White Plains, NY 10607

Carpet store ★4.0

53 Tarrytown Rd, White Plains, NY 10607, USA

4.0
The grey carpet started to shred on the risers as soon as it was installed. At first it was recommended that we trim back the broadloom that was pulling out! This is not a remedy for defective broadloom made by the Dixie company. Steve Santagata (the owner), said he would replace the carpet if we paid for part of the exchange. When we approached C.W. recently to get the work done Steve Santagata went back on his word.Now, Carpet World claims we have cats or small dogs that caused the shredding. We have neither. The burgundy carpet on another set of stairs in our home is years old and, not installed by carpet world, and not shredding!We purchased from carpet world because they had wonderful reviews a year and a half ago.Now I see that they have many terrible reviews.Many dissatisfied customers.The installers were rude. Also, they damaged our wall. Mr Hasan Cebeci who works for Mr Santagata thought a claim should be put in for damage to the wall. I was much more concerned about the carpet. Mr Cebeci observed the problem with the carpet and said he would stand by us and help, that clearly we did not receive proper goods. He explained that he was ‘here for the customer.’ Well, he is not - perhaps because the boss is not?We always prefer to use local brick and mortar stores. Well, we are going to back to big establishments for our carpet needs.If you plan to buy from Carpet World I would suggest thinking twice. When a business saves money by going back on their word and not standing by their product it’s bad judgement, and a sure sign they are loosing clientele, and eventually, perhaps the entire business.Truly we hate writing bad reviews, but have learned, that just as we benefit from the honest reviews others post, others should benefit from ours - even if, unfortunately it is a very very bad one. - Wendy
Carpet World of Westchester II Overview Intro Detail Photos Location Reviews

Carpet World of Westchester II Introduce

For homeowners, designers, and contractors across the New York Tri-State area, finding a single, reliable source for all major home goods and flooring solutions is essential. Carpet World of Westchester II, based in White Plains, NY, positions itself as much more than just a “carpet store”—it is a comprehensive home outfitter specializing in all types of floor coverings and, at its White Plains location, even Hunter Douglas window treatments. With over 30 years of experience serving Westchester County, New York City, and nearby Connecticut, this local establishment aims to be the go-to destination for revamping any residential or commercial space.

Since its founding, the company has focused on offering an impressive breadth of products combined with professional service, catering to a wide range of styles and budgets. From luxurious wool carpets and the latest stain-resistant broadloom to durable hardwood, laminate, and luxury vinyl plank (LVP/LVT), they have equipped their showroom to offer every major flooring category. This depth of selection means New Yorkers don't have to bounce between multiple specialized stores to find the right materials to match their design vision.

As a long-standing local business, Carpet World of Westchester II emphasizes its commitment to the customer experience, providing knowledgeable staff, free estimates, and professional installation. However, like many businesses in the competitive New York market, it has experienced periods of mixed customer feedback. While many long-term clients praise the staff, their ability to find "exactly what I wanted," and the excellent durability of the installed products—even against toddlers and pets—recent reviews highlight instances where the service guarantee and product quality were contested, particularly concerning wear on stair carpets. This emphasizes the importance of clear communication with the design staff to ensure the chosen product is perfectly suited for high-traffic areas like stairs before installation begins. Despite these challenges, the store continues to operate, focusing on its core mission: delivering a wide selection of flooring products backed by a 100% guarantee on their installation workmanship and materials.

The store's enduring presence and large selection make it a key resource for the area's interior design needs. Whether you are a homeowner seeking that perfect soft carpet for a bedroom or a builder looking for durable, budget-friendly vinyl for a multi-unit project, Carpet World of Westchester II strives to offer guidance and a fully installed solution.

Location and Accessibility

Carpet World of Westchester II is conveniently located in the bustling center of Westchester County, making it easily accessible for customers driving from Manhattan, Long Island, or surrounding counties. The facility’s location is designed to ensure a smooth, hassle-free experience for shoppers.

The showroom is located at:

Address: 53 Tarrytown Rd, White Plains, NY 10607, USA

Key accessibility features for this location include:

  • Wheelchair Accessible Entrance: The store ensures a barrier-free path for all customers to browse the extensive selection of samples and products comfortably.
  • Wheelchair Accessible Parking Lot: Dedicated parking is available, offering direct and convenient access to the showroom.
  • Proximity to Major Highways: The White Plains location is strategically positioned near major regional arteries, simplifying travel for customers coming from various points in the Tri-State area.
  • In-Store Pickup Option: For quick turnaround or for contractors handling their own transport, this service option allows for efficient collection of purchased materials.

Services Offered

Carpet World of Westchester II is a full-service flooring provider that manages the entire process from selection and design to final installation. Their services are designed to offer a complete, end-to-end solution for any residential or commercial space.

The comprehensive services available include:

  • Expert Flooring Installation: Professional installation service for all products sold, including wall-to-wall carpeting, custom stair runners, hardwood, laminate, and vinyl flooring.
  • Full Product Range Sales: Offering a vast selection across all major flooring categories: Carpet, Hardwood, Laminate, Vinyl, Tile, and Area Rugs.
  • Hunter Douglas Window Treatments: Specialized sales and installation of window coverings (available at the White Plains location only) to complete the interior design package.
  • Free Design Consultation: Providing expert guidance and free samples to help customers select the most appropriate and stylish flooring solution for their specific needs and budget.
  • Free Flooring Estimates: Offering complimentary, no-obligation measurements and estimates for all projects.
  • Shop-at-Home Service: For busy clients or those who prefer to see samples in their own lighting, the convenient shop-at-home service brings the showroom experience directly to the customer's location.
  • Remnant Sales and Custom Binding: Maintaining a stock of remnants at tremendous discounts, which can be quickly installed or custom-bound into affordable area rugs.
  • Delivery Service: Providing efficient transport of materials to the customer's home or job site in the Tri-State area.
  • Financing Options: Offering 0% interest-free financing through partners like Mohawk credit on all products and installations.
  • Guaranteed Workmanship: Offering a 100% guarantee on all materials and professional workmanship for every product sold and installed.

Features / Highlights

The store's features are centered around its long history, extensive product selection, and commitment to value-added customer service, distinguishing it in the competitive New York home goods market.

Key highlights of Carpet World of Westchester II include:

  • Extensive Product Line: Carrying one of the largest selections of carpeting, runners, hardwood, laminate, and luxury vinyl in the Tri-State area, ensuring variety for all design projects.
  • Over 30 Years of Local Experience: A long-standing, local brick-and-mortar business operating since 1991, offering deep community roots and experience.
  • 100% Guarantee: A clear commitment to stand by both the quality of the materials sold and the professionalism of their installation workmanship.
  • Full Spectrum of Flooring: Showcasing top brands across Wool, Stainmaster, Smartstrand, and Bliss carpet lines, as well as a wide selection of Hardwood, LVP/LVT, and Tile.
  • Design-to-Installation Service: Handling the entire project lifecycle, from initial consultation and free measurement to professional, certified installation.
  • Convenient Payment Options: Accepting all major Credit Cards, Debit Cards, and NFC mobile payments for a smooth, modern transaction experience.
  • Eco-Friendly Options: Carrying a variety of "green" flooring solutions, including wool carpets and bamboo wood flooring, for environmentally conscious New York shoppers.

Contact Information

To begin a flooring project, arrange a free estimate, or visit the showroom, customers can contact the White Plains location directly.

The contact details for Carpet World of Westchester II are:

Address: 53 Tarrytown Rd, White Plains, NY 10607, USA
Phone: (914) 328-3276
Mobile Phone: +1 914-328-3276

What is Worth Choosing Carpet World of Westchester II

Choosing Carpet World of Westchester II means selecting a local New York-area business with the selection and service range of a large corporation, but with a direct stake in community reputation. For the customer facing a major home renovation or upgrade, the sheer depth of their product line under one roof—from high-end hardwood to value-conscious laminate, plus the unique offering of Hunter Douglas window treatments—is a major time-saver.

The primary value proposition is the full-service package. You don't just buy a product; you purchase a solution that includes a free design consultation, a free measure, and professional installation backed by a 100% guarantee. This all-inclusive approach is highly desirable in the fast-paced New York environment where coordinating multiple vendors can be a logistical headache.

While some negative reviews regarding product defects and subsequent resolution highlight a need for customers to be thorough and confirm all product and warranty details upfront, the strong positive testimonials spanning years attest to the business’s capability to deliver high-quality, durable results. For New Yorkers prioritizing convenience, a vast in-stock selection, and a commitment to professional installation on every project, Carpet World of Westchester II remains a major competitor and a smart choice for any large-scale home goods or flooring requirement. The staff's reported willingness to go the extra mile, such as providing free remnants for a convention booth, showcases a dedication to customer relationships that is highly valued in the local market.

Carpet World of Westchester II Details

  • Service options

  • Delivery
  • In-store pickup
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Offerings

  • Installation service
  • Service guarantee
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Carpet World of Westchester II Photos

Carpet World of Westchester II Picture 1Carpet World of Westchester II Picture 2Carpet World of Westchester II Picture 3

Carpet World of Westchester II Location

Carpet World of Westchester II

53 Tarrytown Rd, White Plains, NY 10607, USA

Carpet World of Westchester II Reviews

An average rating of ★4.1 from 14 user reviews.

stairs

★ 5★ 4★ 3★ 2★ 1

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