Airbase Carpet & Tile Mart New Castle DE: In-Stock Flooring and Home Goods

Airbase Carpet & Tile Mart Introduce

For Delaware residents and property owners in need of quality, in-stock flooring and complementary home goods, Airbase Carpet & Tile Mart in New Castle stands as a long-standing, family-owned institution. Built upon a proud heritage spanning three generations, this business specializes in providing an unprecedented combination of value, massive selection, and professional service. While the business is recognized for its specialty in flooring—encompassing every category from plush carpets to natural stone—its extensive inventory often positions it as a go-to local "furniture store" for essential home items like rugs and certain home finishes, particularly countertops and vast selections of Oriental rugs.

Airbase Carpet & Tile Mart operates on a unique warehouse-style approach. They work directly with manufacturers and distributors, maintaining a huge inventory of in-stock products, often available to take home the same day. This model ensures that customers in New Castle, Bear, Delaware City, and Newark can save money and, crucially, avoid the long wait times often associated with custom orders. Their expert staff, including highly praised team members like Sharice, are extremely knowledgeable, friendly, and take the time to explain every detail, making the shopping experience seamless and informative for homeowners tackling remodels or new constructions.

The company's commitment goes beyond materials, acting as a full-service Flooring Contractor and Carpet Installer. They offer professional installation services, often within days, ensuring a quick turnaround for transforming your home. This dedication to convenience, value, and comprehensive service is why Airbase Carpet & Tile Mart remains a central resource for all hard and soft surface flooring needs in the Delaware Valley.

Airbase Carpet & Tile Mart is centrally located on a major thoroughfare, making it easily accessible for customers across the Delaware region. The physical address is: 230 N Dupont Hwy, New Castle, DE 19720, USA. This prominent location is designed to accommodate a high volume of traffic and large orders, perfect for customers bringing trailers for large purchases.

The store maintains generous hours to fit the schedules of busy Delaware homeowners and trade professionals:

Monday: 9:00 AM – 8:00 PM
Tuesday through Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

The facility prioritizes customer comfort and accessibility, offering several convenient features:

Full Accessibility: Includes a Wheelchair accessible entrance, Wheelchair accessible parking lot, and a Wheelchair accessible restroom.
Free Parking: A spacious, Free parking lot is available for customers, essential for those picking up large orders.
Inclusive Environment: The business is explicitly noted as being LGBTQ+ friendly and a Transgender safespace, promoting an environment of welcoming respect for all community members.

The range of services offered by Airbase Carpet & Tile Mart covers the entire customer journey, from product selection to installation and post-purchase support.

Comprehensive Flooring Retail: Operating as a full-service Flooring store, Carpet store, Tile store, Oriental rug store, Countertop store, and Wood and laminate flooring supplier.
Professional Installation and Contracting: Providing Onsite services through their dedicated Flooring Installation Services team, acting as a professional Flooring contractor and Carpet installer.
Extensive Product Types: Stocking and selling Vinyl, Wood and laminate flooring, Tile, Natural Stone, Luxury Vinyl Plank (LVP), and a wide variety of Oriental rugs.
Convenient Service Options: Facilitating transactions with Delivery, Curbside pickup, In-store pickup, and In-store shopping.
Rapid Fulfillment: Offering Same-day delivery on thousands of in-stock products, allowing customers to start their projects immediately.
Additional Home Services: Providing essential home project services, including Assembly service and Repair services for certain products.
Warranties and Guarantees: Offering a Service guarantee, including a two-year installation warranty and honoring all manufacturer warranties on products.
Payment Flexibility: Accepting common payment methods such as Checks, Credit cards, and Debit cards.

Airbase Carpet & Tile Mart is distinguished by key operational features that drive its value proposition for the Delaware customer.

Massive In-Stock Inventory: Their warehouse-style approach means thousands of flooring products are available to take home the same day, significantly accelerating project timelines.
Two-Year Installation Warranty: A notable highlight is their confidence in the quality of their work, backed by a two-year warranty on all installations, ensuring long-term peace of mind.
Exceptional Staff Knowledge: Salespeople, like Sharice, are frequently highlighted in customer reviews for being extremely knowledgeable and taking the time to provide thorough explanations of products and options.
Direct-from-the-Mill Pricing: By working directly with manufacturers, they cut out middlemen to secure better deals, passing those substantial savings on to customers for an affordable price point for any budget.
Full-Service Commitment: They offer the convenience of a single stop for products, professional installation, and follow-up support, including a Repair services option.
Community Inclusivity: The store proudly serves as an LGBTQ+ friendly and Transgender safespace, creating a welcoming atmosphere for everyone in the community.

Delaware residents can easily contact Airbase Carpet & Tile Mart for sales inquiries, installation scheduling, and customer support. The main phone number is (302) 306-2798, and customers can also utilize the mobile phone number +1 302-306-2798 for quick communication. For those preferring to visit the expansive showroom to browse the massive selection of carpets, tile, and wood flooring, the store is located at 230 N Dupont Hwy, New Castle, DE 19720, USA.

What makes Airbase Carpet & Tile Mart the worthwhile choice for furniture, flooring, and home finishes in Delaware is their unique blend of affordability, selection, and speed. While some customers have noted isolated issues with communication and customer service, the overwhelming value proposition—low prices, massive in-stock availability, and quick installation within days—often outweighs these concerns. The ability to complete a large home remodel with LVP flooring, carpets, and tile from a single source, and have it installed quickly by professional, knowledgeable staff is an immense benefit to busy Delaware families. Their commitment to a two-year installation warranty, coupled with the wide range of quality products from trusted brands, ensures that the initial savings translate into a durable, beautiful result. For consumers prioritizing instant gratification and unprecedented value without compromising on professional installation, Airbase Carpet & Tile Mart remains a leading option.

Airbase Carpet & Tile Mart Inside

Carpet Store
Flooring Installation Services
We install everything we stock. In addition to the best selection of cash and carry flooring at the lowest prices, we are your one stop for new flooring installed in your home. Avoid headaches dealing with private contractors and rely on our flooring installers to get the job right on the first try.

Airbase Carpet & Tile Mart Details

Service options
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Same-day delivery

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Offerings
Assembly service
Installation service
Repair services
Service guarantee

Crowd
LGBTQ+ friendly
Transgender safespace

Payments
Checks
Credit cards
Debit cards
Credit cards

Parking
Free parking lot

Airbase Carpet & Tile Mart Photos

Airbase Carpet & Tile Mart Location

Airbase Carpet & Tile Mart

Delaware New Castle County New Castle North Dupont Highway

230 N Dupont Hwy, New Castle, DE 19720, USA

Airbase Carpet & Tile Mart Reviews

An average rating of ★4.2 from 479 user reviews.

salespersoninstallerinformationarea rugsknowledgeteachersremodelboxescontractorpast

★ 5★ 4★ 3★ 2★ 1

We purchased LVP flooring, carpets & tile for our home remodel. Sharice is our go to! She is extremely knowledgeable & friendly. She takes time to explain everything and just is general is great asset to AirBase in the New Castle location.
May 17 · LivinLife 2
I’m usually pretty understanding that things can go wrong in any business. Machines break down, orders get delayed, and that's all just part of life. But what really stood out about our recent experience at AIrbase was how we were treated.We actually called the store the day before to confirm that our carpet would be ready. We called again the morning of pickup just to double-check before we headed out. That second call is when we ran into the problem. My wife spoke with a salesperson named CG. who was extremely rude and unprofessional that same day, right before we left to pick up the carpet.When we arrived with a trailer, since it was a large order, the carpet wasn’t ready due to a machine issue. I understand that these things happen, but the way CG. handled the situation was unacceptable. When I tried to address the issue in person, she repeatedly yelled, "Talk to my manager," and refused to engage in a respectful conversation.I spoke to the manager, Michael, who seemed understanding at the time and took my contact info to follow up. However, he never called us back, which just adds to the frustration.What really bothers me is not the delay itself, but the way we were treated. I’ve noticed other negative reviews mentioning the same salesperson, and it seems like this is an ongoing issue that hasn’t been addressed. In the end, it’s the lack of professionalism and follow-through that would make me think twice about recommending this place.
October 06 · Scott M
My friend and I entered Airbase and within 2 minutes here came Walter. He wore the biggest smile and guided us with his knowledge to exactly what we needed still wearing his smile. He had to search for one carpet and order another but it was all done with kindness. Walter makes Airbase shine bright!! Honor him in a special way!!Thank you Walter!!
October 12 · Dianne Susi
Cannot believe this is how a business runs...I'm a general contractor and typically order from other flooring companies but my client wanted a specific flooring option that was only available at Airbase. I placed an order on 9/27, was told the flooring would be available in 3 days. It was only 5 boxes.I called to follow up on the order numerous times after the 3 days had passed. Every time I talked to someone, I was given the run around. After 3 weeks, I called again asking where it was. They told me it would be there in a few days. Mind you, the flooring was in Dover so the fact that it took this long to get flooring, that's 45 minutes away, is mind-blowing.Finally talk to a manger who tells me that the order was never placed in September! So this whole time no one told me that the order wasn't in the system. They just kept telling me it hasn't come in yet, it should be here soon. So the manager then tells me the flooring would be here in another 3 days. Meanwhile my client has been waiting for 3 weeks and I can't finish the job because of Airbase's negligence.Instead of waiting for Airbase to figure it out, I drove to Dover to get it myself. All they did was credit me 15% which is laughable considering they wasted my time and money.Contractors - don't waste your time and money. It truly isn't worth it.
October 16 · B&B Renovations
Our experience with Sherece Porter was professional, informative and very well thought out. She was patient with us and shared life experiences with doing upgrades, we appreciated her willingness to share. I would recommend her to everyone that is in need of this kind of service.
August 29 · Valerie Cooper