Chenard's Carpet Shop-Home Services

- 27 Fulton St, New Bedford, MA 02740

For homeowners in the Massachusetts region, particularly those in the Southcoast area around New Bedford, finding a dependable local expert for floor coverings and related services is essential. Chenard's Carpet Shop-Home Services is a distinguished local Small business operating as a dedicated Carpet store. Unlike large, impersonal chains, Chenard's prides itself on offering a personalized, high-touch approach to home services, built on a foundation of professional expertise and a deep commitment to customer happiness.

The core offering of Chenard's is not just the sale of products, but the delivery of comprehensive solutions that bring warmth, style, and comfort underfoot. Their specialization as a Carpet store means they possess expert knowledge in a vast range of carpet types, materials, and installations. They are a valuable resource for anyone from a new homeowner looking for wall-to-wall carpeting to a long-time resident needing precise repairs for cherished existing carpets or rugs. The business operates with an emphasis on Onsite services, bringing the consultation and the work directly to the customer's location to ensure convenience and the best possible outcome for the home environment.

In an industry often characterized by high-pressure sales tactics, Chenard's maintains a straightforward, honest business model. Their focus is squarely on providing an excellent Installation service of a quality product, and they are recognized for exceptional follow-through. This commitment to prioritizing the "happiness of the customer," even when a job requires extra attention, has earned them a loyal following and strong community trust. This is the kind of local expertise Massachusetts residents value when making important decisions about their homes.

Location and Accessibility

Chenard's Carpet Shop-Home Services maintains its base of operations in the historic city of New Bedford, strategically positioned to serve the entire Southcoast and surrounding Massachusetts communities. While a significant portion of their work is delivered through Onsite services at the customer's location, the physical address serves as the official hub for sales, scheduling, and operations.

The office address is: 27 Fulton St, New Bedford, MA 02740, USA.

The convenient location in New Bedford allows their teams to efficiently dispatch to job sites across the region, ensuring prompt and reliable service. Although specific details regarding the accessibility of the office location itself were not provided, the business is structured to provide services directly in the homes of their customers, which emphasizes convenience for all users.

Services Offered

Chenard's Carpet Shop-Home Services provides a focused yet complete array of services centered around the sale, installation, and maintenance of floor coverings. Their offerings ensure that customers can rely on a single, expert source for their entire carpet lifecycle needs.

• Carpet Installation service: Professional and efficient installation of all types of carpeting, ensuring proper fit, stretching, and seam placement.
• Carpet Repair services: Expert repair of existing carpets, including addressing common issues such as tears, burns, ripples, and, as one customer mentioned, damage caused by pets like puppies.
• Specialized Rug Cleaning: Offering thorough cleaning for various rugs, including intricate and heavy oriental rug pieces, with a commitment to achieving excellent results.
• Onsite services: Bringing consultations, product assessments, and all installation or repair work directly to the customer's home or business.
• Sales and Consultation: Guiding customers through the selection of the correct quality carpet for their specific needs without resorting to high-pressure tactics or misleading sales gimmicks.
• Service guarantee: Standing behind their work with a guarantee of quality and customer satisfaction on all services performed.
• Convenient Payment Options: Accepting flexible payment methods including Checks and Credit cards.

Features / Highlights

What distinguishes Chenard's Carpet Shop-Home Services in the competitive Massachusetts market is their unwavering commitment to old-fashioned, quality service, making them a valued local fixture.

• Exceptional Focus on Customer Happiness: Highlighted by a customer who noted that their "only priority truly is the happiness of the customer," demonstrating a willingness to go the extra mile, such as attempting a difficult cleaning job multiple times.
• Expert Repair and Restoration: Proven capability to handle specialized and urgent repairs, including puppy damage, demonstrating efficiency and professionalism, resulting in an "amazing price."
• Integrity in Sales: Operating as a Small business with a policy against "High Pressure Sales" or "phony sales," which fosters a trustworthy and transparent environment for customers.
• Quality Workmanship and Professionalism: Customers consistently report that the team is "friendly and professional," "efficient," and performs an extremely "thorough job" on both complex cleaning and eventual Installation service.
• Small Business Accountability: The owner, like Dave mentioned in a review, remains actively involved, ensuring a personal touch and a high level of accountability for the quality of both the service and the product installation.

What is worth choosing

For Massachusetts residents, especially those in the New Bedford area looking for a Carpet store and service provider, Chenard's Carpet Shop-Home Services is worth choosing for the rare combination of expert skill and genuine ethical practice. In a world where home services can often feel transactional, Chenard's stands out for their profound dedication to customer satisfaction. The review noting that the company "only charged us for a portion of the work" after a difficult cleaning job took extra effort is a powerful testament to their integrity—a quality that is invaluable in a local Small business partner.

Whether the need is for a new, flawless Carpet Installation service, a complex Repair services project to save a damaged floor, or specialized rug cleaning, customers receive efficient, on-time service from a friendly, professional team. Choosing Chenard's means investing in a local company that not only provides a high-quality finished product but also values the long-term relationship with the customer. The fact that a satisfied customer, after experiencing their remarkable service on a challenging cleaning job, is now hiring them for a full carpet installation speaks volumes about the trust and confidence they inspire. For reliable, honest, and expert carpet and home services in Massachusetts, Chenard's is a highly recommended choice.

Chenard's Carpet Shop-Home Services

27 Fulton St, New Bedford, MA 02740, USA