Dalene Flooring Carpet One Introduce
For Connecticut homeowners and businesses embarking on a renovation or new construction project, selecting the right flooring partner is the most important foundation decision. While often categorized in a general sense as a "home goods store," Dalene Flooring Carpet One in South Windsor, CT, is a highly specialized, fourth-generation family business and a leading authority in all things flooring. Serving the community since 1949, this company has established itself not only as a comprehensive Flooring store but also as a trusted Carpet installer, Tile contractor, and Wood floor installation service across the state.
The South Windsor location operates as a state-of-the-art showroom that simplifies the often-complex process of choosing new flooring. Unlike big-box retailers, Dalene Flooring offers an extensive, curated selection of high-quality products, including the latest trends and materials. This includes everything from plush, long-lasting carpets—like the highly recommended Triexta carpet perfect for families—to elegant Daltile porcelain and natural stone options. They are renowned for being a true "one-stop shop" that takes a project from initial design consultation all the way through to flawless, professional installation.
Customers consistently praise the quality of both the products and the work. Testimonials highlight the smooth process, the pleasant and knowledgeable employees like their sales consultants, and the enduring nature of their work, whether it’s the dustless sanding of existing hardwood floors using premium Bona products or the installation of gorgeous, modern tiles. The depth of their product line and service offerings means that Connecticut residents can rely on Dalene for virtually any floor-related need, from luxurious residential carpet projects to complex commercial tile work.
The Dalene Flooring Carpet One showroom is strategically located in South Windsor, CT, providing convenient access for residents of Hartford County and surrounding areas like Manchester, Enfield, and Glastonbury. Its positioning is designed for easy planning and quick visits, which is a significant plus for busy homeowners and contractors.
Address: 45 Nutmeg Rd S, South Windsor, CT 06074, USA
The facility is set up to accommodate a high volume of consultation, pickup, and delivery traffic. The ease of doing business begins at the door with excellent physical accessibility for all customers.
Key location and accessibility features include:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- A dedicated pick-up dock for easy collection of materials, as noted by a satisfied customer who picked up their flooring order smoothly.
- The retail location is optimized for a "Quick visit," allowing customers to browse the extensive showroom efficiently.
Operating hours for the South Windsor location are generally conducive to working around a busy schedule, with the showroom open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 4:00 PM, though customers should always confirm current Saturday hours.
Dalene Flooring Carpet One provides a comprehensive suite of services that cover every stage of the flooring process, distinguishing them as a full-service Flooring contractor rather than just a retail outlet.
- Professional Installation Service: Certified and highly-rated installation for all flooring types, including hardwood, carpet, laminate, and intricate tile work. Their installation team has earned accolades like the 5-Diamond Installation Excellence Member recognition.
- Wood Floor Refinishing Service: Specializing in Wood floor refinishing service and dustless sanding, often using high-quality products like the Bona system, to renew existing hardwood floors with minimal mess.
- Repair services: Providing expert repair work to restore and extend the life of various flooring types.
- Free Design Services: Complimentary consultation with on-staff interior designers to help customers select the right product, color, and style, extending advice to paint and window decor.
- Custom Area Rug Fabrication: Offering carpet binding services to create custom area rugs from broadloom carpet selections.
- Curbside Pickup and In-Store Pickup: Convenient logistics for customers and contractors who wish to collect their orders directly.
- Delivery and Same-Day Delivery: Offering flexible delivery options, including same-day service, for select items to expedite the project timeline.
- Service Guarantee: Backed by the company’s ‘Beautiful Guarantee,’ which promises that if a customer doesn't love the look of their new floor, the company will replace it for free, including installation.
- Waterproofing and Heated Floor Systems: Expertise in installing specialized systems, such as waterproof tile and floor warming solutions, for projects like bathrooms and basements.
The longevity and success of Dalene Flooring Carpet One in Connecticut are built upon several key features that offer significant advantages to local customers.
- Fourth-Generation Family Business: Established in 1949, the company provides over 75 years of experience in the local market, giving customers an unparalleled level of trust and expertise.
- Unmatched Product Variety: The showroom features an immense selection of flooring materials, including hardwood, luxury vinyl tile (LVT), laminate, natural stone, porcelain and ceramic tile, and carpet (including the durable and soft Triexta style).
- Carpet One Buying Power: As part of the Carpet One cooperative, the company leverages the largest buying power in North America, allowing them to offer competitive pricing and exclusive warranties to their Connecticut customers.
- The Beautiful Guarantee®: This signature, risk-free commitment ensures customer satisfaction, promising a free replacement if the customer is not completely satisfied with the look of their newly installed floor.
- High-Quality Contractor Credentials: Beyond retail, they function as an expert Flooring contractor, certified as a 5-star Member of the National Tile Contractor's Association, showcasing their high standards for installation quality.
- Customer-Focused Experience: The commitment to making flooring selection "easy" and providing knowledgeable sales consultants, as noted in customer reviews, creates a stress-free shopping environment.
- Modern Payment Options: Accepting various payment methods for convenience, including Checks, Credit cards, Debit cards, and NFC mobile payments.
For Connecticut homeowners ready to start their next flooring or carpet project, the Dalene Flooring Carpet One team at the South Windsor location is available to assist with product selection, quote requests, and scheduling.
Address: 45 Nutmeg Rd S, South Windsor, CT 06074, USA
Phone: (860) 289-4305
Mobile Phone: +1 860-289-4305
For anyone in Connecticut needing new flooring, Dalene Flooring Carpet One in South Windsor is the definitive choice because they eliminate the need to coordinate between multiple companies for products, design, and installation. They offer the selection and competitive pricing of a massive retailer—thanks to the Carpet One co-op membership—combined with the personalized, experienced service of a local, fourth-generation family business. What truly distinguishes them is the depth of their technical service: they are not merely a Flooring store but expert Flooring contractors. Whether the project involves specialized work like dustless sanding for hardwood floors, complex custom tile installation (like the beautiful Esta Villa porcelain tile praised by a customer), or finding a soft, durable carpet for a busy family home, Dalene has the on-staff designers and certified installers to handle it. Choosing Dalene means getting high-quality, long-lasting products, the peace of mind of the ‘Beautiful Guarantee,’ and the assurance that your project is managed smoothly and expertly from start to finish, solidifying their reputation as the premier, one-stop flooring solution in the Connecticut region.
Dalene Flooring Carpet One Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Installation service
- Repair services
- Service guarantee
Planning
- Quick visit
Payments
- Checks
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Dalene Flooring Carpet One Photos










Dalene Flooring Carpet One Location
Dalene Flooring Carpet One
45 Nutmeg Rd S, South Windsor, CT 06074, USA
Dalene Flooring Carpet One Reviews
carpetscommunicationproject
★ 5★ 4★ 3★ 2★ 1Dalene in South Windsor has a nice and extensive showroom. Recently ordered flooring, and picked up the order at their dock. All went smoothly, and employees were pleasant to do business with.
September 06 · Michael GanttLooking forward to our next flooring project after many great experiences! Dalene has always been a 1-stop shop for our needs and they make flooring selection easy. I know their products are high quality, on trend, and long lasting. We were so pleased with the dustless sanding of our hardwood floors and their use of Bona products, that we knew where to get our carpets from! So many styles available that it was hard to decide, but we couldn't be happier with the Triexta carpet. After 4 years, we still get a ton of compliments for it's soft feel (perfect for kids) and modern look. Our last project was Daltile for the bathroom floor, Esta Villa porcelain tile. It's gorgeous and reminds me of natural travertine. We've loved all of our sales consultants (especially Anna!)-they're knowledgeable about the products and process. Can't wait to shop again for our main bathroom remodel coming up!
August 16 · Jessica TrzaskosIn November I began my search for the perfect floor. I was encouraged to give Dalene a try by a few people, even other flooring companies, so I did. I met with Amy and we discussed options and I was told she would be in touch. A month went by without hearing anything, so I called and then a week later sent an email, but still got no response. I was disappointed, but instead of making an issue or leaving a bad review, I simply went to a different location to continue my search (they seemed to have what I was looking for). Unfortunately, it eventually came out why I was there - Amy turned out to be the only person that could help me with what I really wanted. I was assured she would be in touch by the staff at the other store, and she was! She said she had been very sick…ok, I thought, it happens, plus it was around Thanksgiving. I went in again, gave her measurements to get a rough quote for installation and we discussed more options. I picked out some samples to be ordered and she said she had some at home that she was going to bring in for our next appointment (to be determined once the quote was finished).The last interaction was over a month ago, and again i haven’t heard a thing. At first I thought maybe it was because of Christmas and New Years because no way would they blow me off again, but we’re well past the holidays at this point. They were really nice to my face. I’m honestly quite disappointed and maybe a little shocked. If the communication is already this bad, I’m not interested in seeing how bad it might be if I decided to move forward. If a project is too small and you aren’t interested, it would been better to just say that than do this. Whatever the reason, please work on your communication skills because it’s really unfair to waste peoples time.
January 16 · Tia SWell merchandise store, very nice inside.Solid people working there, family business.
September 06 · Matt PipkeHad many jobs there now all of a sudden they never call me back. I got dimensions for flooring that needed to be repaired and we wanted to install new rugs in our stairs and our hallways and two or three calls to them looking for a callback and never got it.
September 17 · Edward Gervasi
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