Floormart Inc

- 4 Springfield St, Three Rivers, MA 01080

For residents and property owners in Western Massachusetts, finding a reliable, locally-owned flooring specialist is essential for any home renovation project. **Floormart Inc**, located in Three Rivers, is a dedicated small business that has been providing comprehensive flooring solutions to the community since 1999. Owned and operated by Jim Hoag, the business focuses entirely on floor coverings, offering a wide array of products including **Carpet**, **Tile**, **Wood**, **Vinyl**, and **Laminate** flooring.

Floormart Inc positions itself as a full-service destination where customers can find a vast selection of materials to suit any room in their home—from kitchens and bathrooms to foyers and basements. They carry quality brands and a variety of styles, ensuring that Massachusetts homeowners have access to everything from sumptuous pastel plush carpet to durable luxury vinyl tile. The business prides itself on strong local knowledge, believing that "Word of Mouth" advertising has always been the cornerstone of how they promote the store, emphasizing a commitment to courteous service and a desire for every customer to have a great flooring purchase experience.

The owner, Jim Hoag, has been noted by returning customers as being "very knowledgeable and accommodating," offering personalized guidance for residential projects. While the business aims for complete satisfaction, one particular customer review highlights a challenging experience with a luxury vinyl installation and subsequent issue resolution, which serves as a reminder for all Massachusetts consumers to conduct thorough research, ask about installer training, and understand the limits of all product and service warranties, even when choosing local vendors.

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Floormart Inc is conveniently located in the Three Rivers village of Palmer, positioning it well to serve the wider Western Massachusetts region, including surrounding towns like Palmer and Wilbraham.

• **Address:** 4 Springfield St, Three Rivers, MA 01080, USA (often listed with the street name 4 Bridge Street, Three Rivers MA 01080 in older or alternate listings).
• The store ensures basic accessibility for all customers, featuring a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**.
• The business has been operating at this same location since its founding in 1999, providing a consistent and familiar presence in the local Three Rivers area.

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Floormart Inc provides a focused set of services that cover the sale and installation of various floor coverings:

• **Extensive Flooring Sales:** Offering a comprehensive range of floor types, including broadloom **Carpet** (plush, berber, tweeds), **Ceramic/Porcelain Tile**, **Natural Stone**, **Wood** and **Hardwood Flooring**, **Laminate Flooring**, and various types of **Vinyl/Resilient** flooring, including Luxury Vinyl Tile (LVT) and Luxury Vinyl Plank (LVP).
• **Professional Installation Service:** They provide full **Installation service** for all products sold, utilizing area installers for every project. The company states they "use only the best area installers."
• **Area Rugs and Countertops:** In addition to primary floor coverings, they also carry **Area Rugs** (including brands like Rhody Rug) and some **Countertop/Surfaces** materials.
• **Customer Service Guarantees:** The business offers a **Service guarantee** on their work. Owner Jim Hoag has personally guaranteed 100% satisfaction to prospective customers.
• **Logistical Services:** Offering **Delivery** of purchased materials to customer locations.
• **Free Quotes:** They encourage customers to take advantage of the opportunity to receive a free quote on any flooring needs.

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For Massachusetts homeowners looking for a specialized flooring partner, Floormart Inc offers several notable features:

• **Locally Owned Small Business:** As a **Small business** owned and operated by Jim Hoag since 1999, it offers the personal touch and local accountability that many Massachusetts customers seek, contributing directly to the local economy of Three Rivers and Palmer.
• **Deep Product Knowledge:** Owner Jim Hoag is praised by repeat customers for being "very knowledgeable and accommodating," assisting with the selection of the right materials for specific rooms and needs.
• **Longevity:** Having been in business at the same location for over 26 years (since 1999), Floormart Inc has demonstrated significant longevity in the competitive Western Massachusetts market, which often indicates a trustworthy and established vendor.
• **Wide Brand Portfolio:** The store carries a strong selection of major brands, including Mohawk SmartStrand Carpet, Marazzi® USA Natural Stone, DalTile® Countertops, and Rhody Rug, ensuring a variety of quality options.
• **Flexible Payments:** Accepts **Credit cards** and **Debit cards** for easy and convenient purchases.
• **Specialization:** By focusing entirely on flooring and related surfaces, the staff can offer more in-depth expertise on products like resilient flooring (vinyl, LVT) and specific carpet types compared to general home goods stores.

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To reach Floormart Inc for quotes, consultation, or service inquiries in the Three Rivers area of Massachusetts:

• **Address:** 4 Springfield St, Three Rivers, MA 01080, USA
• **Phone:** (413) 284-0206

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What makes Floormart Inc a worthwhile consideration for Western Massachusetts residents is its foundation as a small, long-standing local expert. Repeat customers, like the one who returned for their third and final room, highlight the owner's personal attention and helpful nature as key reasons for their continued patronage. In the world of home improvement, having a knowledgeable local contact who guides you through the process is a significant advantage.

However, potential customers should proceed with diligence. While the business provides a **Service guarantee**, a negative review regarding a high-end luxury vinyl installation emphasizes the critical need for consumers to closely monitor installation quality, especially for complex or expensive materials, and to clarify the business’s policy on warranty coverage for issues that arise shortly after installation, even if they extend slightly past a standard timeframe. This situation serves as a vital lesson that for large investments like flooring, the quality of the installation team and the responsiveness of the owner to post-installation problems are just as important as the product price.

Ultimately, Floormart Inc offers competitive pricing (as suggested by a customer who chose them for being the lower estimate), a wide range of quality products, and the convenience of a local, accessible showroom. For Massachusetts customers who value personal service and are prepared to actively manage their installation process, Floormart Inc provides the specialized resources of an established flooring contractor right in the Three Rivers community.

Floormart Inc

4 Springfield St, Three Rivers, MA 01080, USA