Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center

- 1960 Central Ave, Albany, NY 12205

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Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center Reviews

• 1. I haven’t received my paperwork yet but when got home I realize the zero interest credit isn’t really so they charged you an annual fee.2. They delivered the wrong mattress was on phone a total of 2 hours taking pics of labels only to say a sales person will call .3. They did call and say Monday we will work it out but we had no choice to sleep on them because no bed we gave ours away.4. Just too much stress on us right now we kept them . You just figure you spent 7500 you should have got what you order. They are comfortable and before a holiday just a lot so we did keep them mattress cover over them .

  April 21 · Dee Moore

• I am very satisfied with my experience at Raymour and Flanigan. My sales agent was Tim. I went to browse the store 2 weeks prior to picking out furniture and he greeted me with a smile. I was able to ask questions, get measurements, see about financing options and anything else I needed. Went back on Presidents’ Day, he and I went over measurement from my apartment and saw the couch was too big for the space. Tim took time to show me other options as well as browse the store myself while still be available for help. I was able to find another option I loved. Living room furniture was a success and then we went to look at bedroom sets. I had one in mind already but it needed some changing due to room size limits. Tim made sure everything was correct with measurements and my wants. Helped me find a nice mattress and made sure I had protection plan for all of my purchases. Told me about warranties and how they work. Made me feel confident in my first big purchase. Everything was smoothly done and stress free. Thank you Tim, you went above and beyond for my daughter and I. Delivery was just 3 days later. Great communication with text and email messages. Delievery men were responsible, respectful and nice to my dog and daughter. Cleaned up everything behind themselves. They did everything within an hours time! Thank you guys so much. I am very satisfied with the services provided. I definitely will refer others and I will be a returning customer for all my home needs!

  February 20 · Sa'Rhea Ross

• This was the worst purchase of my life. First, an order of a dining table set that was supposed to arrive in 1-2 weeks was over a month. First delivery date they did not show up. On delivery, it was incomplete, with a critical part of the table base missing. When that was finally ready for delivery, the delivery team arrived without the hardware and left the pieces on my floor. They also broke one of the chairs from the set. It’s been a week. Raymour and Flanigan has not contacted us about replacing the broken chair, and has not responded to our multiple phone calls. We are now missing a chair and have a non-functional table. We’ve now had to take time off of work for delivery of a set 3 separate times, and the set is still incomplete. And they charged us for the replacement chair. They also blocked me on social media to prevent me from giving them a honest review. Buyer beware.Editing to add that after going through the credit card issuer and playing phone tag for a couple more weeks, we were finally refunded the partial cost of just the table (which remains incomplete) the table will never be finished and will have to be replaced. This was an expensive lesson to learn. The last person we spoke with at the company asked me to remove my reviews since I had received a partial refund for my unusable table. He said it wasn’t fair that my review would impact his store, since my purchase was made online. I decided that I would edit the review instead.

  March 25 · Allison Bergeron

• We had a great experience shopping and selecting several items, thanks to our fantastic sales associate, Mel C.She asked great questions, listened to our needs, and within minutes showed us several items in various price ranges that fully satisfied what we were looking for (two traditional-style recliners and a Beautyrest mattress).Mel C. was very professional and patient, following through our entire experience in the store with attention to detail and level of customer care that was way beyond our expectations.I highly recommend Mel C. at Raymour and Flanagan Outlet on Central Ave for any shopping need, as the selection is huge.The delivery experience was also excellent.

  September 29 · Jeremy Hollon

• Awesome experience. Nathan was great and the 2 delivery guys were great. The guy at main desk should have a bag of lollipops to celebrate the purchase!

  April 09 · Michael F Nuvallie

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