Raymour & Flanigan Furniture and Mattress Store Introduce
For residents of Lancaster County and the wider Pennsylvania region looking to refresh a single room or furnish an entire home, the right **furniture store** is a crucial partner. Raymour & Flanigan Furniture and Mattress Store, conveniently located in Lancaster, offers a large-scale retail experience designed to be a one-stop destination for home furnishings, from stylish sofas to comfortable, top-rated mattresses. They position themselves as more than just a place to buy; they aim to be a comprehensive resource that helps local users create the home environment they desire.
The store's inventory is vast, covering every major area of the home: **living room sets**, **recliners**, **dining room sets**, **beds**, and dedicated **home office furniture**. This extensive selection is a key benefit for Pennsylvania shoppers who prefer to see and compare a wide variety of styles—from modern to traditional—all under one roof, often featuring major brands in the bedding industry like Tempur-Pedic. Beyond the large furniture pieces, they also stock essential décor, including **rugs**, **lighting**, and **decorative accents**, allowing customers to complete their interior design vision in one shopping trip.
The shopping environment at the Lancaster location is frequently praised for its **spacious and pressure-free atmosphere**. Customers appreciate the helpfulness of the sales staff, such as Emily, who are noted for greeting shoppers and pointing them in the right direction while also providing "space to shop on our own," which is critical for making big decisions without feeling rushed or overwhelmed. This balance between availability and giving customers room to browse ensures a pleasant, personalized experience, making it easier to discover that perfect recliner or unexpected dinette set.
However, potential customers in Pennsylvania should be aware that the overall experience appears to be split between a positive sales interaction and a sometimes challenging post-sale and delivery process. While the in-store staff is quick to communicate and helpful during the selection phase, some reviews indicate a lack of follow-up and accountability after the purchase is finalized and the furniture is delivered. This contrast—an "incredibly frustrating" post-sale experience versus a "pleasant shopping experience"—highlights the need for customers to be thorough in understanding and confirming all aspects of their delivery and setup services, particularly the "White-Glove Delivery" promise, to ensure expectations are fully met.
The company is committed to making the purchasing process accessible, offering flexible financing solutions and accepting multiple payment types. As a large regional retailer, they have established logistics systems designed to facilitate quick turnaround, including a stated goal of delivery in three days or less for many items, and often **free next-day delivery** for qualifying mattress purchases, a significant benefit for users who need items fast.
Raymour & Flanigan's Lancaster store is centrally located to serve the communities of Lititz, Manheim, Mountville, and beyond, providing a convenient furniture and mattress shopping destination for a large part of Central Pennsylvania.
The store's physical location is: **600 Park City Center, Lancaster, PA 17601, USA**.
Being situated within the **Park City Center** shopping mall, at the intersection of Route 30 and Harrisburg Pike, provides easy access from major roadways and ample parking. The location is strategically placed to be easily reached by customers from surrounding colleges and universities, as well as suburban residential areas.
Accessibility is a key feature of this location, ensuring that all local users can comfortably shop:
- Wheelchair Accessible Entrance: Multiple entrances are designed to accommodate patrons using mobility devices.
- Wheelchair Accessible Parking Lot: Dedicated, convenient parking is provided for ease of access to the showroom.
- Public Transportation Access: The location is situated near a Red Rose Transit bus stop, offering an option for those who utilize public transportation.
The Lancaster Raymour & Flanigan location provides several core services designed to enhance the convenience of buying furniture and mattresses. These services cover everything from the initial consultation through the final setup in the customer's home.
- **White-Glove Delivery:** This professional, premium delivery service is a key feature. It typically includes the delivery of fully assembled and inspected items, placement in the room of the customer’s choice, and removal and recycling of all packaging materials. For qualifying mattress purchases, this often includes **free next-day delivery** and **free removal of the old mattress**.
- **In-Store Pickup:** For customers who prefer to manage their own logistics, many items are available for self-pickup at the showroom or a local service center.
- **Free Design Consultations:** Home Furnishing Consultants are available to provide guidance and help customers select pieces that match their decor, space requirements, and budget.
- **Onsite Services (Installation/Setup):** As part of the delivery service, installation and setup of furniture, such as beds and sectionals, are performed by the delivery team in the customer's home.
- **Specialized Mattress Expertise:** The store features a **Tempur-Pedic Gallery** and offers a "Take A Comfort Test" service, utilizing Sleep Consultants to guide customers toward the perfect mattress feel and support level.
- **Flexible Payment Options:** The store accepts various payment methods, including major **Credit Cards**, **Debit Cards**, and modern **NFC Mobile Payments**. Financing options are also generally available to help make larger purchases more manageable for Pennsylvania households.
The Lancaster store's strengths lie in its expansive selection and the quality of its initial sales experience, making the process of finding the right pieces straightforward and enjoyable.
- **Extensive Product Variety:** The store offers a vast selection of quality, modern, and stylish home furnishings for every room—living, dining, bedroom, and office—ensuring customers rarely need to visit multiple retailers.
- **Pleasant, Low-Pressure Sales Environment:** Associates like Emily are commended for their professionalism, offering helpful direction and then allowing shoppers the "space to shop on our own," which creates a far more comfortable and effective buying experience for many customers.
- **Rapid Mattress Delivery:** Free next-day delivery for qualifying mattress purchases of $500 or more is a major logistical advantage for customers in urgent need of a new bed.
- **Comprehensive Home Furnishing Resource:** By carrying a full range of products, from mattresses and large furniture to rugs and lighting, the store serves as an effective one-stop resource for completing entire home decor projects.
- **Professional Initial Inspection and Preparation:** Items are typically inspected and prepared for delivery by in-house professionals prior to being loaded, aiming to ensure quality upon arrival.
For more information on products, delivery windows, or to schedule a design consultation, Central Pennsylvania residents can reach the Lancaster store using the following details:
- Address: 600 Park City Center, Lancaster, PA 17601, USA
- Phone: (717) 740-4251
Raymour & Flanigan is worth choosing for Pennsylvania buyers who prioritize a **wide selection** and a generally **low-pressure in-store shopping environment**. The convenience of finding all major home furnishings—from a recliner and dinette set to a high-quality mattress—in one vast, accessible location is a significant time-saver. Their extensive inventory, coupled with the availability of in-store design experts, makes the initial selection process pleasant and highly efficient. Customers who appreciate being given space to browse will find this showroom particularly appealing, as evidenced by positive sales experiences.
However, it is crucial for customers to **thoroughly document and confirm all expectations** regarding the delivery and post-sale service, particularly the specifics of the "white glove" service, which has occasionally been a source of frustration for some users regarding setup and follow-up. For those who need items quickly, the expedited delivery options for mattresses provide an excellent logistical benefit. Ultimately, the store offers a strong value proposition in terms of selection and competitive sales support, making it a powerful resource for home furnishing projects in the Lancaster area, provided customers take proactive steps to ensure communication remains consistent throughout the entire purchase and delivery cycle.
Raymour & Flanigan Furniture and Mattress Store Details
Service options
- Delivery
- In-store pickup
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Installation service
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Raymour & Flanigan Furniture and Mattress Store Photos










Raymour & Flanigan Furniture and Mattress Store Location
Raymour & Flanigan Furniture and Mattress Store
600 Park City Center, Lancaster, PA 17601, USA
Raymour & Flanigan Furniture and Mattress Store Reviews
selectionsalespersonpatientreclinershowroomliving roomloveseatfinancingmy furnitureconsultant
★ 5★ 4★ 3★ 2★ 1This is how Raymour & Flanigan left my mattress after I was promised white glove delivery service.I was never told what to expect in terms of setup, and while I was on the phone with my sales rep during the delivery, I was reassured it would be taken care of and that the issue was escalated to the regional manager.Yet here we are—no follow-up, no resolution, no accountability.Everyone was quick to communicate and helpful during the sales process, but the moment the furniture entered my home, I’ve been completely left in the dark.No one has explained why this happened or what’s being done to fix it.It’s incredibly frustrating to feel like I made the right decision during the sale, only to be treated like an afterthought the moment it was completed.The delivery experience and post-sale customer service have been awful.
July 19 · AmandaWe were looking for a recliner for Father's day. We were greeted by Emily and she pointed us in the right direction. She gave us space to shop on our own which is Important to my wife and I. We found a recliner and my wife fell in love with a dinette set. We tracked down Emily and purchased them both. I can't express how Important it is to give shoppers space to shop without pressure of "clingy" sales people. This was a pleasant shopping experience for both of us.
June 26 · Craig KreiderI stopped in to look for a new living room set, as I'm moving the end of the month. Brandi Tomasetti was wonderful. Friendly, professional, never pushy. She listened to what I wanted and needed and helped me find the perfect living room. She explained everything. It was like shopping with an old friend. If I need anything else, I will definitely work with her. And recommend her to family and friends. She is the best!!!!
October 10 · Peggy BendokasI happen to stumble into the store by accident because I ordered something from DoorDash to be delivered in the parking lot as I drive a tractor trailer. Well, the DoorDash delivery driver did not follow my instructions and instead went into the store to deliver and so I had to follow her in. My main focus was getting my DoorDash coffee, but had to take a glance around and I can tell you I was extremely impressed with the luck and quality of the furnishings. I am definitely coming back to visit the store to check it out thoroughly. I was very impressed with the accessories such as wall, hangings, etc. that I found very unique and tasteful. I shall leave another review once I experience the full dynamics of the store, including the sales representatives work there.
October 18 · Alliance Freight Solutions⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Emily!We recently purchased some office furniture from Raymour & Flanagan, and our experience was exceptional thanks to Emily, our sales associate. She was incredibly helpful, knowledgeable, and patient in guiding us to select just the right pieces that coordinated perfectly together. It was truly a pleasure working with her, and we couldn’t be happier with our purchase. Highly recommend both Emily and Raymour & Flanagan!
October 06 · Malinda Virkaitis
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