The Home Depot Introduce
The sheer scope of products and services is designed to cater to both the casual weekend warrior and the seasoned professional builder. Departments range from a full Appliance store and Cabinet store to dedicated areas for Lighting store, Paint store, and a comprehensive Hardware store. Whether you’re looking to replace a refrigerator, select new bathroom fixtures, or simply grab a box of nails, the Fairfield Home Depot aims to be well-stocked and logically organized to maximize efficiency for a quick visit.
In addition to materials, the store significantly emphasizes convenient fulfillment and professional assistance. Same-day delivery, curbside pickup, and an array of onsite services like tool rental and assembly options streamline the process of getting large projects underway. However, potential visitors should be aware that, as with any high-volume retailer, experiences can vary. While many customers appreciate the wide selection of products, certain customer interactions, particularly at high-demand desks like truck rental, have been noted in reviews as challenging, citing issues with communication and system functionality. This variability suggests that utilizing the provided digital services for pre-ordering and checking product availability may enhance the overall experience.
The address is:
541 Kings Hwy Cut-Off, Fairfield, CT 06824, USA
The store’s placement on the Kings Highway Cut-Off, near major commuting routes, ensures an easy drive from surrounding Connecticut towns like Westport, Bridgeport, and Trumbull. This high visibility and centralized location help reduce travel time for contractors and DIY enthusiasts alike. The facility is equipped to handle the flow of customers and large vehicle traffic, a necessity for a major home improvement center. Crucially for local users, the store also meets stringent accessibility standards:
- Wheelchair accessible entrance, allowing for easy navigation into the main retail space.
- Wheelchair accessible parking lot, providing convenient parking spots close to the entrance for those with mobility challenges.
The store's expansive layout, typical of a large-format retailer, is generally well-suited for maneuvering carts and handling large items. Furthermore, the availability of features like dedicated parking and easy access supports the option for a “Quick visit,” catering to the needs of customers who know exactly what they need to purchase and wish to complete their trip efficiently. The combination of a central location and practical accessibility features reinforces its role as a key fixture in the Fairfield community’s commercial landscape.
- Installation Service: Comprehensive home services, utilizing licensed and insured contractors, are available for major projects including Carpet Installation, Hardwood and Tile Flooring, HVAC Installation, Water Heater Installation, Cabinet Installation, and Window/Door Replacement.
- Assembly Service: Assembly is offered for products purchased in-store, such as grills, storage units, and other items that require setup, saving customers time and effort.
- Tool and Equipment Rental Center: A dedicated center offers rentals for a wide range of tools and large equipment, from floor cleaners and tile saws to cargo vans and Penske moving trucks, providing cost-effective access to specialty items.
- Multiple Fulfillment Options:
- In-store shopping: Traditional browsing and purchasing within the organized departments.
- In-store pickup: Order online and pick up items inside the store, often ready within a few hours.
- Curbside pickup: Order online and have associates bring the items directly to your vehicle in designated spots, available daily until 6 p.m.
- Same-day delivery: Offered for select in-stock items, allowing customers to receive products on the same day as their purchase.
- Delivery: Standard delivery services for materials and appliances directly to your home or job site.
- Onsite services: Includes key cutting, paint color matching, and design consultation for kitchen and bath projects.
- Recycling Programs: The store participates in recycling efforts for household items, specifically offering drop-off for Batteries and Light bulbs.
- Payment Flexibility: Accepts various payment methods including Checks, Credit cards, Debit cards, and modern NFC mobile payments.
- Wi-Fi Access: Available as an amenity for customers to use while shopping or managing online orders.
- Used goods: Offering used, discounted items, often retired rental tools, for purchase, providing a budget-friendly option for quality equipment.
- Massive and Diverse Inventory: The store functions as a multi-specialty retail outlet, stocking materials that cover the needs of over ten different types of stores, including dedicated selections for appliances, lighting, paint, hardware, cabinetry, and window treatments. This depth of inventory is a major highlight, minimizing the need for local users to visit multiple sites.
- Extensive Home Services Network: The ability to purchase materials and schedule professional installation by licensed and insured contractors for complex jobs—from custom kitchen remodels to HVAC and flooring projects—provides an end-to-end solution not commonly found in smaller, local stores. Over a thousand installation projects have been completed in the Fairfield area, demonstrating a proven track record of coordinating significant home upgrades.
- Tool and Truck Rental Center: A vital asset for the community, the dedicated rental center provides temporary access to expensive or infrequently used equipment, such as generators, large moving trucks, and specialized construction tools, offering a cost-effective alternative to purchasing.
- Convenience Technology and Logistics: The seamless integration of digital and physical shopping through options like Same-day delivery and Curbside Pickup ensures that both DIYers and Pros can quickly acquire needed supplies, making the process faster and more efficient for time-crunched residents.
- Pro-Grade Support and Accounts: Dedicated services, including the Pro Desk and the Pro Xtra loyalty program, offer tailored support, bulk pricing, and specialized ordering for professional contractors, recognizing their distinct needs in the Connecticut building market.
Address: 541 Kings Hwy Cut-Off, Fairfield, CT 06824, USA
Phone: (203) 254-3888
The store's competitive edge lies in logistics. The combination of Curbside Pickup, same-day delivery on common items, and In-store pickup means that projects can stay on schedule, minimizing costly downtime. Professionals appreciate the Pro Desk for bulk ordering and specialized pricing, while homeowners benefit from the clear organization across major categories like Appliance store and Cabinet store. The extensive range of inventory—from specific hardware components to large-scale construction lumber—is generally well-stocked, a constant source of satisfaction for many loyal customers.
However, customers are advised to utilize the streamlined online ordering and fulfillment options, particularly for truck rentals, which have garnered some negative feedback regarding the in-person service desk and system functionality. By leveraging the store’s efficient digital tools and focusing on the core strength of product availability and delivery, the Fairfield Home Depot is an indispensable resource for getting any Connecticut home improvement job done, large or small. Its commitment to breadth of offerings and modern fulfillment options make it the de-facto 'Home Improvement Store' for the region.
The Home Depot Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
- Same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Assembly service
- Installation service
- Used goods
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Recycling
- Batteries
- Light bulbs
Payments
- Checks
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
The Home Depot Photos










The Home Depot Location
The Home Depot
Cut-Off, 541 Kings Hwy, Fairfield, CT 06824, USA
The Home Depot Reviews
toolspaintdeskshelfjobrentaislestocklumberself checkout
★ 5★ 4★ 3★ 2★ 1Renting a truck here was a nightmare. As were the staff at the service desk. Especially a young girl named Jessica, who shouted at us instead of speaking in a normal tone. When we asked her to speak quieter, she went and told everyone else at the desk how terrible we were.She also spoke over us constantly. That is a terrible way to service your customers.The CLEAR system for renting a truck was not functioning properly. It is the only way you can rent something here, which is absurd. Plenty of people do not have smart phones. It seems discriminatory to those who do not have the funds to afford a smart phone.We asked for a manager, and she just got another customer service person. We then requested the manager on duty. He was a little better, but he also spoke over us and did not listen to our concerns or our answers to his questions.If I hadn’t needed the truck that day at that moment, I would’ve walked away.And by the way, the truck we did receive from them had no gas cap. We had to ask for one.
July 07 · K BridgesI usually find what I’m looking for at Home Depot. They have a wide selection of products and plenty of options to choose from, whether it’s tools, hardware, or home improvement supplies. The store is generally well-stocked and organized. My only complaint is the solar panel reps near the entrance who are always trying to get your information — it can be a bit much. Other than that, I’m usually satisfied with my visits and purchases.
July 10 · Michael KhanPleasant experience. The elder gentleman Robert, whom'd assisted me, was especially helpful & willing. This establishment should be so fortunate to have him as an employee as he exhibits TRUE customer service skills.
August 22 · Angel DonesSHELDON at the Fairfield Home Depot doesn't care about customer service!!! A few weeks ago I ordered a patio door from HomeDepot.com. It arrived damaged and broken. It had come from the Fairfield Store. I called the 1-800 Home Depot Customer Service line to arrange a return pickup. On Tuesday a home Depot rep came and picked up the broken door. Wednesday morning I received an email saying "we've scheduled your pick up for Thursday." I called the 800 Customer Service number and was told to call the Fairfield store directly. I called the Fairfield store and spoke with a woman, explained that the door was already picked up and to cancel the scheduled pick up for Thursday. She told me she went into the system and cancelled the pick up. At 6:20am (6:20 in the MORNING) on Thursday a Home Depot truck rolls up to my house to pick up the door - that was already picked up on Tuesday. I was still in bed at 6:20am and had to get up an explain to the driver that I had called the day before to cancel this pickup since Home depot came and picked it up two days ago......so later today I called the Fairfield Home Depot to request something for my trouble and for the screw up on their part that got me out of bed unnecessarily at 6:20am. I spoke with SHELDON. He offered my a lousy $20 coupon. I explained to SHELDON that given the fact that I called the day before and was told the pick up was cancelled and that I was awoken out of bed at 6:20 in the morning, that $20 that doesn't leave me feeling like he wants to make sure a customer is taken care of after a screw up that his store caused. SHELDON's response was, "Mistakes happen. $20 is the best I am offering." Ok SHELDON the next time I am in your Home Depot I will claim my $20, but it has cost you a 1 star review. $50 and a little basic customer service 101 would have kept me away from the keyboard. Do better next time SHELDON.
August 07 · Chris FisherIm knocking off a star. Its already August and they have not put out halloween stuff yet.....Other then that, always outstanding and friendly service!
August 02 · James O
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