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The Home Depot ico

The Home Depot
- 300 Thruway Plaza Dr, Cheektowaga, NY 14225

Home improvement store, Appliance store ★4.0·$

300 Thruway Plaza Dr, Cheektowaga, NY 14225, USA

4.0
ve been a loyal Home Depot customer for over 20 years as a homeowner, investor with 10 Properties, and a licensed realtor who often refers clients to shop here and even open credit cards. Unfortunately, my recent experience has been extremely disappointing. I purchased paint that came with lumps in it, but the store refused to accept a return/exchange. On top of that, a few years ago they remodeled my kitchen, which was supposed to take 60 days but dragged on for 9 months. They measure my dishwasher wrong and it could not pull out because of the refrigerator . and I was promised compensation that I never received. I am a pro member and I have a business credit card. Both credit cards total $40,000all the money I’ve spent with them over the years, I feel like Home Depot treats their clients poorly and does not value long-term customers. - Miss Tall
The Home Depot Overview Intro Detail Photos Location Reviews

The Home Depot Introduce

For decades, The Home Depot has been synonymous with home improvement across the United States, and the location at **300 Thruway Plaza Dr in Cheektowaga** is a cornerstone resource for homeowners, renovators, and trade professionals throughout the New York region. This is more than just a typical hardware store; it operates as a full-service **home improvement store**, consolidating multiple specialty shops under one expansive roof. Customers in Western New York can rely on this location for everything needed to tackle projects large and small, from painting a single room to executing a complete, professional kitchen remodel.

The vast inventory is specifically curated to meet the diverse needs of the local community. It officially functions as an **Appliance store**, a **Cabinet store**, a **Bathroom supply store**, a **Lighting store**, a **Paint store**, a **Rug store**, a **Tool store**, and a **Window treatment store**, ensuring that whether your focus is on the foundation or the finishing touches, you can find the necessary materials, tools, and expertise here. This comprehensive approach saves New York shoppers time and effort, eliminating the need to visit multiple specialized vendors.

While the goal is to provide a seamless customer experience, it is important to note the complexity of large-scale projects, as highlighted by a customer who experienced an extended nine-month timeline for a kitchen remodel and issues with component measurements. However, for everyday needs, the store is engineered for quick, efficient service, offering multiple convenient purchasing methods and a clear focus on the professional client base through its dedicated Pro services.

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Location and Accessibility

The Home Depot in Cheektowaga is conveniently situated at **300 Thruway Plaza Dr, Cheektowaga, NY 14225, USA**. Located easily accessible via major roadways, it serves as a central hub for residents and contractors across the Buffalo-Niagara Falls metropolitan area and surrounding New York communities. The large parking facility and proximity to key commercial areas ensure that running in for a quick item or loading up for a major project is as efficient as possible.

The store prioritizes accessibility for all members of the New York community. Key features include a **wheelchair accessible entrance** and a **wheelchair accessible parking lot**. These amenities ensure that all customers, regardless of mobility needs, can comfortably access the extensive selection and dedicated services offered within the store. The store is designed for a **quick visit**, catering to both the planning customer and the professional who needs to get in and out efficiently.

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Services Offered

The Cheektowaga Home Depot offers a robust array of modern retail and comprehensive home services to support every phase of a project:

  • **Installation and Home Services:** Beyond just selling products, the store coordinates professional installation services for major projects, including **cabinet installation**, countertop installation, a variety of **flooring installation** options (carpet, hardwood, laminate, tile, vinyl plank), and even complex services like HVAC installation and bathroom remodeling.
  • **Multiple Fulfillment Options:** To accommodate busy New Yorkers, the store offers flexible purchasing and retrieval methods, including traditional **in-store shopping**, **curbside pickup**, **in-store pickup** for online orders, and **delivery** services, including free delivery on many items.
  • **Tool and Equipment Rental:** A dedicated rental center provides access to specialized tools, equipment, and even **truck rental** (including Penske moving trucks), allowing customers to utilize professional-grade gear without the commitment of purchasing it.
  • **Specialized Professional Support (Pro Desk):** The **Pro Desk** provides personalized service, special orders, and bulk pricing for licensed contractors, realtors, and investors—a critical feature for many of the store’s long-term clientele.
  • **Assembly Service:** Assistance is available with **assembly service** for ready-to-assemble items, a great convenience for customers who prefer not to handle the construction themselves.
  • **Recycling Programs:** Demonstrating a commitment to sustainability, the location facilitates the recycling of specific household items, specifically **batteries** and **light bulbs**.
  • **Payment Versatility:** Customers can complete transactions using numerous methods, including **Checks**, **Credit cards**, **Debit cards**, and modern **NFC mobile payments**.

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Features / Highlights

The store's operational features and vast product selection are key differentiators for the New York market:

  • **Extensive Department Specialization:** The store operates as multiple stores in one, offering entire dedicated departments for **appliances** (refrigerators, ranges, washers/dryers), **paint** (including custom color mixing and Glidden products), **kitchen cabinets** (in-stock, ready-to-assemble, semi-custom, and custom), and **tools** (power tools, hand tools, and used goods from the rental fleet).
  • **Pro Xtra Loyalty Program:** The loyalty program for contractors and professionals offers benefits like exclusive discounts, tiered perks, volume pricing, and the ability to earn rewards four times faster using the Pro Xtra Credit Card, which also features an extended, one-year return period.
  • **Onsite Services and Consultation:** Beyond retail, the store offers **onsite services** and free, no-obligation consultations for major projects like kitchen and bath remodels, helping customers with design, budgeting, and planning.
  • **Digital Integration and Tools:** The use of the Home Depot app for **curbside pickup** check-in, product location, and online ordering ensures a modern, seamless shopping experience for tech-savvy New York customers.
  • **Commitment to Major Projects:** The Home Depot backs its installed services with comprehensive support, providing local, licensed, and insured contractors for projects, though customers should always communicate closely on timelines and measurements for complex jobs like kitchen remodels.
  • **Customer Amenities:** For convenience during longer planning visits, the store provides complimentary **Wi-Fi** to customers.

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Contact Information

For New York residents in the Cheektowaga area planning their next home improvement project, the contact information for The Home Depot is as follows:

**Address:** 300 Thruway Plaza Dr, Cheektowaga, NY 14225, USA
**Phone:** (716) 895-6680
**Mobile Phone:** +1 716-895-6680

Customers are encouraged to call ahead, particularly for inquiries related to the Pro Desk, scheduling home services, or checking the availability of specific major appliances or tool rentals.

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What is Worth Choosing?

Choosing The Home Depot in Cheektowaga is a strategic decision for New York homeowners and trade professionals due to its unparalleled scope and convenience. The most significant benefit is the **one-stop-shop model**. The store eliminates the need to coordinate between separate **appliance store**, **paint store**, and **hardware store** locations, offering everything from lumber and drywall to the final decorative touches in **rugs** and **lighting** in a single location on the Thruway Plaza Drive.

For the professional client, the robust **Pro Xtra** program offers substantial financial and logistical advantages, including specialized pricing, business-focused credit card perks, and efficient delivery options, which are vital for managing tight project budgets and schedules in the competitive New York market. The dedicated **Pro Desk** staff provides the necessary expertise and personalized service that large-volume clients—such as the seasoned homeowner and realtor mentioned in customer feedback—depend on for their investment properties.

Finally, for the typical homeowner, the store's embrace of modern convenience through **curbside pickup** and **in-store pickup** alongside comprehensive **Home Services** ensures flexibility. While there are instances of customer service missteps and project management challenges with large installations, as evidenced by a past review, the sheer volume of product offerings, the extensive range of services, and the financial backing of a national brand provide a level of accessibility and project support that remains difficult to match locally.

The Home Depot Details

  • Service options

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping
  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Offerings

  • Assembly service
  • Used goods
  • Amenities

  • Wi-Fi
  • Wi-Fi
  • Planning

  • Quick visit
  • Recycling

  • Batteries
  • Light bulbs
  • Payments

  • Checks
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

The Home Depot Photos

The Home Depot Picture 1The Home Depot Picture 2The Home Depot Picture 3The Home Depot Picture 4The Home Depot Picture 5The Home Depot Picture 6The Home Depot Picture 7The Home Depot Picture 8The Home Depot Picture 9The Home Depot Picture 10

The Home Depot Location

The Home Depot

300 Thruway Plaza Dr, Cheektowaga, NY 14225, USA

The Home Depot Reviews

An average rating of ★4 from 2073 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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