Window Flair, Inc. Introduce
For decades, homeowners in the Greater Rochester area of New York have sought out specialized services to enhance the beauty and functionality of their living spaces. When it comes to custom window coverings, a local favorite is Window Flair, Inc. What truly sets this business apart is its foundation as one of Rochester's original in-home decorating services, a model established back in 1973. This innovative philosophy was simple yet powerful: bring the showroom and the expert advice directly to the client’s home, ensuring a perfect match for existing décor and lighting conditions.
Window Flair, Inc. is not a traditional walk-in retail store; instead, it operates as a mobile showroom and full-service window treatment specialist. This unique approach means New York customers can enjoy a personalized consultation process right in the comfort of their own home, eliminating the guesswork of selecting materials and colors in a distant store environment. The company specializes in a full line of custom blinds, shades, and shutters from various major manufacturers, catering to both residential and commercial clients.
Identified as both a small and woman-owned business, Window Flair, Inc. emphasizes a commitment to quality products, competitive pricing, and professional service. The owner, Cheri, and her team are recognized for their deep, robust knowledge of window treatments, helping clients navigate the extensive choices available to find solutions for light control, energy efficiency, and privacy. They are particularly noted for their work on modern solutions such as power shades and custom installations for large or uniquely shaped windows.
The company maintains a strong focus on the installation phase, proudly utilizing an experienced and non-commission-based crew to ensure flawless results. One customer’s “Good news” review highlighted the installation team as "on time, professional, friendly, and helpful," with the blinds working well and looking good. However, customer experiences also underscore the importance of clear, detailed communication, especially when specifying the primary intent of a product, such as choosing between privacy-focused versus UV-protection-focused shades. The complexities of custom orders and manufacturer warranties, which often place the responsibility on the retailer to facilitate claims, also require a proactive approach from both the customer and the company to ensure a seamless post-installation experience.
Window Flair, Inc. serves the entire Rochester and surrounding communities in New York, with its business office strategically located in Greece, NY.
While the business operates primarily through in-home appointments, its administrative and coordination center is situated at:
- 1100 Long Pond Rd Suite 224, Greece, NY 14626, USA
This location provides a central hub for the company's mobile services, allowing their well-equipped service vehicles—which they call "rolling showrooms"—to efficiently reach customers across Monroe County and beyond. Furthermore, the business strives to be physically accessible, as indicated by its features:
- Wheelchair accessible parking lot is available for customers who may need to visit the office by appointment.
- Flexible scheduling accommodates busy lifestyles, with in-home appointments available on weekdays and Saturdays.
Window Flair, Inc. provides a comprehensive, full-service solution for custom window coverings, managing the entire process from initial design to final installation:
- In-Home Consultations: Bringing product samples, color swatches, and design expertise directly to the customer's residence at their convenience.
- Professional Measurement: Precise measurement services performed by experts to guarantee a perfect custom fit for all windows, including challenging large or uniquely shaped openings.
- Product Sales: Offering a wide variety of custom window treatments, including blinds, shutters (such as Norman Shutters), and shades (cellular, Roman, roller, sheer, and motorized).
- Expert Installation: Utilizing an experienced, professional, and non-commission-based installation crew to ensure a flawless setup and functionality.
- Online Estimates: Providing preliminary quotes or estimates through digital communication channels for convenient planning.
- Delivery: Arranging the secure and timely delivery of custom-ordered products to the client’s home.
- Commercial and Builder Accounts: Offering specialized services and pricing programs for large-scale projects, helping businesses meet minority-contracting requirements as a woman-owned business.
The value proposition of Window Flair, Inc. is built around unique features that prioritize customer convenience and a high-quality finished product, making them a fixture in the New York market:
- Original In-Home Decorator Service: Pioneers in the Rochester area since 1973, bringing the entire "store" experience to the client's location.
- Woman-Owned Small Business: Identifying as a woman-owned entity, contributing to diversity in local commerce and offering specific bid opportunities for commercial clients.
- Rolling Showrooms: Their sales vehicles are fully stocked with a vast selection of samples, allowing for immediate comparison and decision-making in the actual environment where the treatments will be installed.
- Product Versatility: A broad selection of major brands and products—including advanced motorized options and various shutter, blind, and shade styles—to suit every aesthetic and budget.
- Non-Commissioned Installers: The installation crew operates without sales pressure, focusing solely on providing high-quality workmanship and customer satisfaction.
- Competitive Pricing: Due to low overhead compared to large retail chains, the company claims to offer very competitive pricing without sacrificing product quality.
- Payment Flexibility: Accepting checks, credit cards, and debit cards for ease of transaction.
To schedule an in-home consultation or inquire about custom window treatment options for your New York home or business, you can reach Window Flair, Inc. using the following contact details:
- Address: 1100 Long Pond Rd Suite 224, Greece, NY 14626, USA
- Phone: (585) 225-7710
- Mobile Phone: +1 585-225-7710
For New York residents looking to invest in custom window treatments, choosing a specialist like Window Flair, Inc. over a general retailer offers distinct advantages. The most significant benefit is the core business model of the in-home consultation. The ability to see and feel the high-end Norman shutters, shades, or blinds under the specific lighting conditions of your living room or bedroom is invaluable, eliminating common mistakes in color matching and material selection that happen when viewing items in an artificial showroom setting.
Furthermore, the long history—over four decades—in the Rochester community signifies deep-rooted experience and an established base of loyal customers. The owner's comprehensive knowledge ensures that clients receive expert guidance on both the aesthetic and functional aspects of their purchase, which is essential when dealing with complex needs like motorization or specific privacy requirements.
However, potential customers should take the lesson from previous reviews to heart: while the quality of installation and initial product consultation is often excellent, clear and explicit documentation of all project goals (e.g., "100% privacy," not just "light control") is critical. Customers are also advised to familiarize themselves with the manufacturer's warranty details, which often cover defects for a "lifetime" but may exclude labor, shipping, and fading after a few years, and to request the manufacturer's claim information directly if a defect arises to ensure a smooth resolution.
Ultimately, Window Flair, Inc. provides a convenient, professional, and knowledgeable service for those in the Rochester area committed to buying high-quality, custom-fitted window coverings.
Window Flair, Inc. Details
From the business
- Identifies as women-owned
- Small business
Service options
- Online estimates
- Delivery
- Onsite services
Accessibility
- Wheelchair accessible parking lot
Payments
- Checks
- Credit cards
- Debit cards
- Credit cards
Window Flair, Inc. Photos










Window Flair, Inc. Location
Window Flair, Inc.
1100 Long Pond Rd Suite 224, Greece, NY 14626, USA
Window Flair, Inc. Reviews
pricecompanyshadesdesignselectionemailphone callwarrantyroomhome
★ 5★ 4★ 3★ 2★ 1We contacted this company as we heard from someone that they do a great job. On the first appointment I felt confident in the owner as she really understood what we wanted and knew what they were taking about. We have a large living room and wanted power shades to cover our french sliders. The one and only intent of these shades were for privacy.When the product arrived they looked great but had almost 100 percent transparency, giving us zero coverage from our neighbors. I called the company with many photos and the owner than argued with me and told me we wanted them for uv protection and that is what we got. This was a total lie and frustrating. After lots of back and forth they replaced them with a shade that was for privacy not uv protection. Not a great start to customer service but they did get it done and i was hoping i would not have to deal with them again.These shades were good for about a year when we noticed fading streaks through the entire shade. These were on the inside and not exposed to sun at all, just a defect in Normans material or the roller its self. When I tired to get them replaced the owner was very confused even though everything was in email. Tell me it’s out of warranty when the warranty from the manufacturer is life time per their guideline in defects of materials. The only solution was to spend another 700 to get them replaced after spending 3k the prior year. She refused to give me a claim or phone number for the manufacturer after months and numerous emails.If you plan to spend this much for shades, I would suggest going else where. They will not stand behind their product.
June 02 · nick leonardoHere’s our “good news/bad news” review on our first experience with Window Flair:The Good news:We discovered Window Flair through a cold, first-time internet search.The store’s owner, Cheri, visited our residence.She was friendly, cooperative, and professional.Cheri has a robust knowledge of blinds and what different manufacturers can offer.Cheri helped us pick a terrific blind that would be easy to use, block the light, and fit with the design of the movie room windows.We ordered two sets of blinds.Cheri also ordered for us a sample of the blinds’ material so that we could use it to match other items for the movie room.The blinds were ‘expensive’ and at the top of the price range, yet we were confident they would look great and block the light for the room.The ordering process, installation appointment setup, and installation at the house were each terrific.The installation team was on time, professional, friendly, and helpful.As of one week, the blinds work well and look good.The Bad news:After installation, I was surprised and disappointed that no one from Window Flair followed up with us to check on the process and/or to get our thoughts on the blinds.The window treatment industry is quite competitive.As first-time customers who spent top dollar for the blinds, I thought Window Flair would ask their Chief Customer Officer (owner or staff) to reach out to us (via email or personal phone call) to get our thoughts and to make sure we were happy.Since we have many other windows in the home that need new blinds, I thought Cheri would follow up with us to (a) check on the final outcome and (b) lay the foundation for working on the next set of blinds in the home.The overall transaction was solid from start to finish, and so far, we’re happy with the blinds.The bad (surprising) news is Window Flair’s weak customer follow-up with us and, seemingly, their lack of interest in wanting to collaborate on finding blinds for the remaining windows in the home.
August 19 · Erik DuncanWe recently replaced our windows in our home which changed the look of our house. Of course, there was no reinstalling the old blinds, but instead we utilized Window Flair for an updated look which only enhances the windows appearance. We are not new customers to Window Flair and the variety of product they offer. The service provided has been and is always personal, professional, and friendly. There has never been a rushed or pressured approach by Cheri when she comes to our home; she stands behind her install and products she sells to us. We will continue to utilize their services and recommendations made to our friends.
August 23 · Renee KunegoIf there was an option for 10 stars I would choose it! We absolutely love our new blinds from Window Flair. I really liked how Cheri came over with so many options to choose from yet I didn’t feel overwhelmed as she really helped to narrow down our needs within my style and price point! Being our windows are very high I knew I needed a motorized option and to my surprise her prices were incredible compared to other local retailers! So not only did we receive a custom design appointment but also we received high quality blinds, motorized, fast delivery and installation and new friendships along the way! Thank you Window Flair for elevating our new home with your products! We can’t wait to work with you again in the future.
November 18 · Samantha ErnisseI had a very pleasant experience with Window Flair! Cheri came out and measured for blinds. She was very helpful, detail-oriented, and had everything installed in a timely manner. I am very happy with the finished product!
August 24 · Olivia Kertz
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