Floor & Decor Introduce
For residents across New York and particularly in the greater Rochester area, embarking on a home renovation or a new construction project requires a reliable source for high-quality, in-stock materials. The local Floor & Decor store, situated in a convenient and accessible location, is one such dedicated specialty retailer aiming to serve both homeowners and professional contractors. Known for an expansive selection of flooring, tile, and essential home finishing products, this store provides a one-stop-shop experience for those looking to upgrade their kitchens, bathrooms, and other living spaces.
Floor & Decor is more than just a typical flooring store; it brings a wide inventory of materials—including various types of tile, natural stone, wood, and laminate flooring—along with complementary products like cabinets, countertops, and installation essentials. The philosophy centers around offering a broad selection and volume of in-stock items, allowing customers to start and complete their projects without the delays often associated with ordering and waiting for materials. This focus on immediate availability, combined with a commitment to competitive pricing, positions the Rochester location as a valuable resource for local New York users tackling both minor refreshes and major remodels.
The store experience is designed to be supportive, acknowledging that selecting the right materials can sometimes feel overwhelming. Testimonials highlight the helpfulness of the staff, noting the valuable support available from design consultants who assist in navigating the vast choices, from the initial selection of tile to coordinating grout color, vanity tops, and even complementary paint colors. This personalized, professional guidance ensures that customers feel confident in their final design choices.
The Floor & Decor location serving the New York region is conveniently situated in Rochester, making it easily reachable for residents in the surrounding communities. Its specific address places it within a prominent shopping area, which enhances its accessibility.
The store can be found at:
20 Miracle Mile Dr, Rochester, NY 14623, USA
This location benefits from ample on-site parking, providing a hassle-free experience for customers who may be transporting large or heavy materials. Furthermore, the store has prioritized accessibility features to ensure all members of the community can shop comfortably, which includes:
- Wheelchair accessible entrance.
- Wheelchair accessible parking lot.
- On-site parking available for all visitors.
Its placement within the commercial hub of the area allows for straightforward navigation and access via major local routes, solidifying its position as an accessible destination for all home improvement needs in the Rochester area and beyond.
Floor & Decor provides a comprehensive suite of services designed to simplify the purchasing and renovation process for all customers, from DIY enthusiasts to professional contractors. These services extend beyond simple sales, offering support from design assistance to convenient product retrieval options.
Key services provided at the Rochester, NY location include:
- Design Services: Professional design experts are available to provide complimentary assistance with project planning, material selection (including tile, wood, stone, and accessories), and color coordination. This support is crucial for managing the complex choices involved in a complete home remodel.
- Curbside Pickup: For efficiency and convenience, the store offers curbside pickup options, allowing customers to easily retrieve pre-ordered materials without having to navigate the large store floor for every item.
- In-store Pickup: Customers have the option to pick up their orders inside the store, benefiting from same-day availability on many in-stock items.
- Delivery Services: Seamless delivery options are available to suit various project timelines and needs, ensuring materials arrive at the job site or home when required.
- Onsite Services: The store’s professional staff are prepared to assist with large and heavy items, such as loading materials onto customer vehicles, as noted in customer reviews.
- PRO Premier Services: Dedicated resources, tips, and a rewards program are available specifically for professional builders, remodelers, and designers to help save time and money on client projects.
- Credit Services / Special Financing: Various financing plans are offered to help manage the cost of large purchases over time.
- DIY Classes & Videos: The store supports self-starters with educational resources, including in-store events and online content, to help with installation and maintenance.
- Service Guarantee: Providing assurance and confidence in the quality of the products and the overall purchasing experience.
What truly sets Floor & Decor apart in the competitive New York home improvement market is its commitment to product variety, value, and customer support. The store focuses on being a specialty retailer with an extensive and diverse selection that includes flooring, decorative elements, and necessary fixtures.
Notable features and highlights include:
- Vast In-Stock Inventory: The store stocks an unmatched selection of products including porcelain and ceramic tile, natural stone (marble, travertine, slate), a wide variety of wood and wood-look flooring (solid hardwood, engineered wood, laminate, and luxury vinyl plank), cabinets, countertops, and vanities.
- Comprehensive Range of Product Types: The inventory goes beyond just the main flooring surfaces, encompassing decorative elements like backsplash, mosaics, and installation materials (grout, mortar, sealers, tools), making it a true single source for flooring and tile projects.
- Professional Design Center: Customers benefit from direct access to knowledgeable and patient design consultants who help simplify the process of mixing and matching materials to achieve a cohesive and desirable final look, as evidenced by positive customer feedback regarding personalized assistance.
- Focus on Affordability: The business model aims to provide “top quality floors” at “rock bottom prices,” ensuring that customers do not have to compromise on material quality to stay within budget. The company also offers a price match commitment.
- Exceptional Customer Service: Real-life customer reviews consistently praise the team members for being highly knowledgeable, friendly, and helpful, going above and beyond to assist with product selection, loading, and even following up via personal contact for complex projects.
- Product Visualizer Tool: An in-store and online tool allows users to virtually mix and match products, providing a tangible sense of how different materials will look in their space before committing to a purchase.
For any inquiries, project consultations, or to confirm stock availability, customers in the New York area can reach the Floor & Decor location using the following information:
Address: 20 Miracle Mile Dr, Rochester, NY 14623, USA
Phone: (585) 613-0715
Choosing Floor & Decor for your renovation or construction needs in the New York region offers several compelling advantages, making it a particularly worthwhile destination. Its value proposition is built on the convergence of specialized product focus, immense stock availability, and dedicated customer support.
For those in the middle of a project, the ability to find what you need *in stock* and take it home the same day is a significant time and stress saver. The selection is not merely broad; it is curated to include the latest trends and timeless classics across flooring, tile, and stone, providing true design flexibility. Whether a homeowner needs a durable, scratch-resistant luxury vinyl plank for a high-traffic area, or a contractor is sourcing high-end marble-look tile for a luxury bathroom, the inventory caters to all demands.
The free access to in-house design experts, like the one mentioned in customer feedback who helped with a complete bathroom remodel, elevates the shopping experience from transactional to collaborative. This support transforms a daunting task into an organized, stress-free process. When this professional guidance is paired with the hands-on assistance from the floor staff—such as the team members noted for their patience and help with loading heavy materials—the commitment to a positive customer journey is clear.
Ultimately, Floor & Decor is a powerful resource for New York customers because it combines the specialized focus of a flooring, tile, cabinet, and countertop store with the capacity, price advantage, and instant availability of a large national retailer. It serves as an efficient, reliable, and supportive partner in achieving beautiful and long-lasting home transformations, offering everything needed from the ground up, all under one roof.
Floor & Decor Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Service guarantee
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
Floor & Decor Photos










Floor & Decor Location
Floor & Decor
20 Miracle Mile Dr, Rochester, NY 14623, USA
Floor & Decor Reviews
pricesbathroomprojectideascontractoremployeesplanningparkingassetinventory
★ 5★ 4★ 3★ 2★ 1I had a fantastic experience working with Catherine in the Design Center at the Henrietta store. She is very knowledgeable and patient. The design process was a bit overwhelming to me with so many choices, but Catherine was wonderful in helping me pick out everything from tile, grout color, vanity top, even paint color. Her assistance really helped remove some of the stress around a complete bathroom remodel. You can tell she loves what she does. She even gave me her cell number in case I had questions. And then answered all my texts and emails promptly. I love how it all came together with her help; she is a true asset to the store. Everyone that I met at the store was very helpful and friendly. Greeted you when you arrived at the store and easy to find on the floor if I had a question. Returns were easy as well when we ended up with a little too much after a last-minute design change by our contractor. I’m glad to see a Floor&Decor store in the area, had only seen them in FL before.
October 04 · Gina CaufieldSuper grateful to Alex and Eric for an amazing experience shopping for floors today! Alex was so knowledgable about all of the products and actually helped us upgrade to a better flooring for the same price! Eric was very helpful getting the product onto our cart, and then out, and then on again, and then helped us load it into our truck. His patient was very much appreciated! We were expecting a tougher shopping experience today because we weren’t sure exactly what we were looking for, but Alex and Eric made it a very happy and exciting experience! Thank you both and God bless you!!
September 10 · Brittany BartellI absolutely love the selection, the cleanliness of the new store, and the excellent, super friendly and helpful staff! I love that they have solid hardwood herringbone floors, which are very hard to find, despite how popular they are right now. (Though, all the herringbone floors are special order, so just FYI.) I find the prices of their items very reasonable. For the Henrietta store itself, I would most definitely give five stars!!!However, Floor & Decor's online and special order experience, I would give only give two stars for.There are very few pictures of each item online, and there are no item reviews, which makes it pretty scary to spend thousands of dollars on a floor. I understand that items are returnable, which is awesome, however when you're waiting weeks to get them in, it's still a major commitment. The shipment time for some of their products I think is a little extensive. Two to three weeks is typical, even if an employee says they can see that it's in stock at the distribution Center.Also, on the website there is often a bait-and-switch with the shipping time. On a number of the actual item pages, it will say 5 to 10 days, and then when you add it to cart, in the cart it will say 14-20 business days. I just think that's a big discrepancy. This happened with a number of items I tried to add to cart online.Another thing that I think is a little extreme are the shipping charges. Even to have some items shipped to their own store, for us to go and pick up, is more than $400. And, ship to home is close to $500. Yikes.Also, it's unfortunate how the store employees have zero communication, or even allowed to have a phone number for the distribution centers, for them to gain information. They can only see what is in the system. It doesn't seem like good communication within a company.We ended up purchasing a special order solid hardwood floor from them. It said 14-20 days. There was no updates during that time frame. When I called on day 20, after still not hearing or seeing anything, the employee was unable to give me any update information and said that it could possibly be another two weeks before it arrived :/ With our house torn apart, it was very discouraging news. Another employee called me back shortly after that phone call and said that they think it would be to the store in a few days, but still couldn't guarantee it.I did finally receive a message saying the flooring was ready for pick from the store on day 22, after looking for another in-stock floor to purchase because I certainly wasn't sure I was going to ever receive this one.The pick up process went well. Again, the staff at the Henrietta location have been extraordinarily friendly, wonderfully polite and helpful -to the full extent that they were able to. The people really are notable. While I was there the second time, I thought to myself, "How did they find all these great employees?" (Even my 12 year commented on how friendly everyone there was, when she was with me, which she has never said about any place before.) They must have excellent management there.The American Spirit Iceberg 5 inch, straight run, solid hardwood floor that we purchased for some of our home is very beautiful, and we are quite pleased with the ease of putting it in and the look of the floor.Now, if we could order the amount of the American Spirit Iceberg herringbone hardwood that we really want for the downstairs, that would be amazing. We've been waiting for a couple of months still for it to become available. It will only allow me to add 9 boxes to the cart, without it saying "out of stock," when we need 24 boxes.So, as much as I really love Floor & Decor in some ways, in other ways, it has been frustrating. I would definitely suggest to them to add lots more photographs and even videos of the items online for better decision-making, allowing customer reviews of items online, make the special orders easier to obtain by cutting down on shipping times and reconsidering charging so much for in-store pickup.
September 27 · LisaThe people working here are so helpful, and I do tons of comparative shopping and always end up back here for buying my tile. Prices are reasonable (and sometimes awesome). Also, they’re always patient with this indecisive and highly opinionated lady.
September 14 · Elyssa LeFevre ChayoI am writing to share some high praise for two employees at the Floor and Decor location in Henrietta, NY. The first, Catherine, helped us design a completely renovated full bathroom. We were more challenging than most customers as we had no knowledge of the renovation process. This was a completely new venture to us! In addition, neither of us have strong personal preferences about how a bathroom should look. Favorite color? Don't know. Favorite style of tile? Not sure. What kind of look are you going for? No idea. Catherine was patient and spend a great deal of time helping us think through all aspects of the remodel. She helped us find the right colors and styles for the floor, bathtub walls, and an accent wall. She explained every step of the process thoroughly and thoughtfully. Catherine has a passion for her job and enjoys bringing new ideas to fruition. I recommend her to everyone. We later experienced a problem with the quality of some tiles. We met a manager named Stella who went above and beyond to help us replace them, even ordering replacement tiles from Buffalo and getting it to us overnight. She was very understanding and even stayed late one day to assist us. She is the epitome of what a good manager should be - totally focused on customer service. Managers like Stella are hard to come by these days. Both she and Catherine are true assets to Floor and Decor. We had never been in your store before but will absolutely recommend it to everyone who is in need of your services.
August 06 · Travis Anderson
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