The Rug District USA - Shop Area Rugs Online at Discounted Prices Introduce
For New Yorkers looking to enhance their apartments, brownstones, or commercial spaces with stylish and affordable floor coverings, **The Rug District USA** provides a convenient and competitive solution. Primarily operating as an **E-commerce service**, this company offers a vast selection of area rugs at discounted prices, bringing high-quality decor directly to your door anywhere in the city and beyond. While they maintain a physical presence in a prime Manhattan location, their core business model is built around the ease and convenience of online retail, perfectly suited for the fast-paced life of a New York resident.
As a specialized **Rug store**, The Rug District USA focuses exclusively on providing floor coverings, ranging from modern and contemporary styles to classic and traditional designs. Their dedication to offering discounted prices means that stylish and high-quality rugs are more accessible, allowing local users to refresh their space without the premium prices often associated with high-end Manhattan retailers.
Shopping for a rug in New York can be a logistical challenge, but The Rug District USA simplifies the process through their online platform and robust delivery system. They aim to provide customers with a seamless shopping experience, combining a diverse inventory with a service-oriented approach. Reviews highlight a mixed, yet often exemplary, level of customer support. While one experience noted an immediate shipping issue with difficulty contacting a supervisor, another customer praised the company for going "above and beyond" by proactively sending a replacement and issuing an immediate refund for a product they were dissatisfied with, even without the customer requesting it. This commitment to standing behind their products is a valuable assurance for local buyers.
The Rug District USA maintains an office presence in a prominent Upper East Side neighborhood of Manhattan. This central location anchors their operation within the New York market, even though most customer interaction takes place online. Their address is:
- 115 E 82nd St Suite 1B, New York, NY 10028, USA
It is important for local users to note that The Rug District USA primarily functions as an **online-only retailer**. The physical address in Manhattan is generally for administrative purposes or, in some cases, a base of operations, not a traditional retail showroom for browsing. For the New York customer, this means that while the company is locally rooted, the purchasing experience is fully digital, leveraging the convenience of their e-commerce platform.
Despite being an online-first company, the physical location offers a measure of accessibility often important in New York City. The building where the office is located is noted to have a **Wheelchair accessible entrance**, ensuring that their base of operations is inclusive and adheres to accessibility standards.
As a modern e-commerce service specializing in area rugs, The Rug District USA tailors its offerings to provide maximum convenience for the online shopper. Their services are designed to make the selection, purchase, and receipt of a new rug as easy as possible:
- **Online Area Rug Sales:** Offering a vast, curated inventory of rugs across various styles, colors, and materials available for viewing and purchase 24/7 on their website.
- **Discounted Pricing:** The core proposition involves selling high-quality area rugs at competitive, discounted rates, providing significant savings compared to traditional retail markups.
- **Product Delivery:** The essential service for an e-commerce business, providing reliable shipping and delivery of the purchased rug directly to the customer's New York home or business address.
- **Multiple Payment Options:** Accepting modern and conventional methods of payment to facilitate easy online transactions, including:
- Credit cards
- Debit cards
- **Product Support:** Providing customer service to address issues, manage replacements, and handle refunds, demonstrating a commitment to supporting the product post-sale.
The Rug District USA has several features that appeal directly to the New York consumer, prioritizing convenience, value, and reliability:
- **Shop Area Rugs Online at Discounted Prices:** The most prominent feature is the ability to secure excellent pricing on a wide array of rugs, making high-end style accessible on a New York budget.
- **E-commerce Convenience:** The online-only model means New Yorkers can shop for the perfect rug size and style from the comfort of their home, avoiding the hassle of traveling to physical stores and transporting large items across the city.
- **Commitment to Product Satisfaction:** While customer service experiences can vary, the proactive refund and replacement policy highlighted in a key review demonstrates a strong commitment to making things right, standing behind the quality and appeal of their products.
- **Central Manhattan Presence:** The 82nd Street location, even as an administrative base, provides a level of reassurance and local legitimacy that customers appreciate when dealing with an online retailer.
- **Accessibility:** The provision of a **Wheelchair accessible entrance** at their office location is a notable commitment to inclusivity and compliance.
Customers in the New York area needing to contact The Rug District USA for inquiries, orders, or support can use the following information:
- **Address (Online Retail Only):** 115 E 82nd St Suite 1B, New York, NY 10028, USA
- **Phone:** (877) 772-6674
- **Mobile Phone:** +1 877-772-6674
Given the nature of the business as a dedicated e-commerce platform, using the toll-free number or connecting through their website is the recommended method for prompt customer service and order processing.
For New Yorkers, The Rug District USA is worth choosing primarily for the combination of exceptional pricing and the vast selection offered through a modern, efficient e-commerce platform. In a city where square footage is precious and time is limited, the ability to browse thousands of options and have a rug delivered directly, without the need for a showroom visit or complex logistics, is a major benefit.
The company’s dedication to providing a strong value proposition—premium rugs at a discount—is compelling for local residents furnishing or renovating their homes. Furthermore, the willingness of the customer service team to resolve complex issues, including issuing unsolicited refunds when a replacement did not meet the customer's high standards, is a powerful indicator of their long-term focus on customer satisfaction over short-term gain. This reliability and product backing are crucial factors that turn a one-time purchase into a recommended retail experience, making The Rug District USA a smart choice for any New York rug purchase.
The Rug District USA - Shop Area Rugs Online at Discounted Prices Details
Service options
- Delivery
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
The Rug District USA - Shop Area Rugs Online at Discounted Prices Photos

The Rug District USA - Shop Area Rugs Online at Discounted Prices Location
The Rug District USA - Shop Area Rugs Online at Discounted Prices
115 E 82nd St Suite 1B, New York, NY 10028, USA
The Rug District USA - Shop Area Rugs Online at Discounted Prices Reviews
Horrible customer service. I placed an order and immediately saw it was being shipped to my daughter’s apt, 50 blacks away. I had not even received a confirmation email yet. The customer service rep tells me sorry she checked but the order has been prepared for shipping and address cannot be changed. I told her she must be mistaken bc the order was placed 2 minutes prior , she says no sorry. I asked to speak to a supervisor and after holding on for 10 mins was told there are no supervisor’s available.
April 30 · Beth LeffI purchased two rugs from the rug district. I love the way both look. I had some issues with one and they immediately sent a replacement. I personally was dissatisfied with the replacement from the manufacturer and again they immediately refunded me. I did not ask for a refund. This, I believe was above and beyond. I would definitely recommend them and would buy from them again. Excellent customer service. They stand behind their products.
December 20 · Robyn GaultYou get what you pay for. Bought this rug and tried everything to get out the bumps since it came in a box. Never again. Returns a hassle.
March 16 · Robert JamesFantastic experience. This company went above and beyond for me. Highly recommend. Love my rug.
January 19 · Og McginleyDelivered quickly and was exactly as pictured. Fits perfectly and cclor is great with my oak tablle.
May 25 · Cheryl Hoffert
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